Cookie Policy

To ensure you get the best possible experience when browsing the NFU Mutual website, all cookies have been allowed by default. By continuing to browse the site you are agreeing to this - however, you can change your cookie settings at anytime.

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Privacy Policy

About Us

NFU Mutual Risk Management Services Limited (“We”, “Us”, “Our”) are registered in England and Wales under company number 03350057 and we have our registered office address at Tiddington Road, Stratford Upon Avon CV37 7BJ. In this policy, any reference to the ‘NFU Mutual Group’ means The National Farmers Union Mutual Insurance Society Limited and its subsidiaries (as defined in section 1159 of the Companies Act 2006)). We are a subsidiary of The National Farmers Union Mutual Insurance Society Limited and a member of the NFU Mutual Group.

About this Privacy Policy

We take your privacy seriously and this section is intended to help you understand how we collect and use personal information. The uses of your personal data by us and members of the NFU Mutual group of companies are covered by our individual company registrations with the UK Information Commissioner under the Data Protection Act 1998. You can search the Information Commissioner's public register of data controllers at https://ico.org.uk/esdwebpages/search


This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By visiting www.nfumutualsafetyhub.co.uk; or www.nfumutualsafetyhub.com you are accepting and consenting to the practices described in this policy.

This information relates to all websites operated by us. Any other websites to which you may be directed will be subject to their own policies. We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

What we may collect and how we use it 

You can access the homepage and browse without providing any personal information. 

You may voluntarily provide us with your email address and other contact details in order to receive information or contact from us. This includes information you provide when you register to use a service on our website. The information we collect is used for the following purposes:

  • to identify registered users and administer user accounts;
  • to fulfil orders where appropriate;
  • to collate statistical information about the use of the website;
  • to develop and improve the services offered;
  • to contact you with information about our services and those of the NFU Mutual Group, unless you have indicated that you do not want to be contacted.
  • provide you with telephone support where appropriate

Some of our services will require the provision of payment details. This information is not held by the NFU Mutual Group. It will be held by the third party service provider to whom you provide your payment details.

Registering for Services

Some parts of our website require you to register to enable you to gain access to products and services.  We ask you to choose a user name and password when you register on the website. It is your responsibility to protect your password and prevent others from accessing or discovering it. Once you have registered, we will send you an email with instructions on how to activate your account. You will need to activate your account before you can sign in.

For security reasons, we ask that you change your password every 6 months. If you forget your password we will send a reminder to your registered email address.

How we use cookies 

For further details on how we use cookies on this website visit our information on cookies page. 

Disclosing your personal information

We may share your personal information with:

  • any member of the NFU Mutual Group;
  • selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you; and
  • to third parties if we are under a duty to disclose your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms of use, or terms and conditions of sale, or to protect the rights, property, or safety of the NFU Mutual Group, our customers, or others.

Your right to object to marketing

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent this processing by editing your preferences on the ‘My Account’ tab accessible through the NFU Mutual SafetyHub (www.nfumutualsafetyhub.co.uk)

Accessing your personal information 

You are entitled to ask us whether we are processing your personal information, and where relevant, receive a copy of the information we hold about you. This is known as a Data Subject Access Request. If you would like to make such a request please write to:

Data Protection Officer,
Group Compliance,
NFU Mutual Head Office,
Tiddington Road,
Stratford-upon-Avon
CV37 7BJ

Please include some detail about the nature of your relationship with us, including details of any products or services that we provide to you where relevant.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible at the above address. We will investigate and provide you with a prompt response.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

Security

The NFU Mutual Group takes the issue of internet security, data protection, privacy and confidentiality very seriously. The NFU Mutual Group will take all reasonable steps to ensure that any information you provide on this website is kept secure. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

In addition to the security we provide, there are a number of measures you should implement which, when used together, will enhance the security of your personal information. These include:

  • ensuring that you have a firewall, anti-virus and anti-spyware software installed on your computer and that this is kept up-to-date; and
  • if you are connecting to the internet via a wireless network , to make sure the network is secure. No matter how good your virus software and other methods of protection, if your network is not secure the information you enter into websites can be accessed by anyone looking to fraudulently obtain this.